Returns Policy

If you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly issue a refund within 30 days of the purchase. Exchanges will be accepted up to 60 days after the purchase date. All items must be unworn, unwashed and in new condition.
Shipping and handling fees, including those to ship hats back to hatclub.com, are non-refundable.
Due to carrier tran sit times, please allow up to 3 weeks from the date you mail your package for your return to be processed completely.
You can return a purchase from hatclub.com to any of our Hat Club retail stores or return it by mail to our Customer Service Department. For a list of stores near you, click here.

Mail your item(s) back to our Customer Service Department by following the steps below:

Please refer to your packing slip for detailed return information.
Pack the item securely in the original package, if possible.
Enclose the bottom portion of the original packing slip with the item(s). Be sure to keep the top portion of the packing slip for your records. If you cannot send your packing slip, please include your order number, billing name and address with the item(s).
All item(s) must be returned in new condition (unwashed and unworn), in the original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit.
Please do not return items in envelopes. Packaging in this manner may damage items during the shipping process.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Hat Club is not responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package . For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Ship the return package to:

Hat Club
Attn: Customer Service
2006 E. 5th St.
Suite 102
Tempe, Az 85281