FAQ

Click here to TRACK your order

You will receive an email confirmation shortly after you place an order. You will also be able to log into your account on our website to view any of your current or previous orders.

The only "tracking" you will be able to use is through our shipping carriers' websites. Once your order is shipped, you will receive an email from either FedEx or USPS with your package's tracking number. If you need further help in tracking details of your order, please call us toll free at 1-888-670-3635 or email us at customerservice@hatclub.com.

Most orders placed before 10am PST, Mon-Fri ship within 72 hours. Once an order has been shipped, please allow 2-10 business days for your order to arrive, depending on your choice of shipping method. You will receive an email confirming your tracking number the day your order ships.

If you ordered multiple items, your order may ship in separate packages and you will receive a separate shipping email for each package. You will not be charged any additional shipping fees.

Check out our find my size page with a video from our friends at New Era.

We must charge sales tax in accordance with state and local laws and regulations to all orders shipped to Arizona, California, Texas, Washington & New York. We charge an Arizona tax rate of 8.1%, California of 8.75%, Texas 8.25%, Washington 10.00% and New York 8.5%. Sales tax is added during checkout on the items in your cart. There is no sales tax on shipping.

Your credit card is charged at the time your order is placed. Your card will be “authorized” immediately to verify the funds are available on your credit card and the amount is “held” until we process your order for shipment. Your bank account or credit card statement may show a pending transaction for your order amount until we have shipped your order.

Not a problem. However, orders greater than $100 may need to be shipped to your credit card's billing address for your safety. We will contact you if your order needs to be shipped to your billing address if it's different than your shipping address.

If you wish to make a change to, or cancel your order, please email us as soon as possible. We will do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real time order processing. If your order has already been shipped, we will not be able to change or cancel the order.

If your order cannot be changed or canceled, you may either refuse delivery of shipment or ship the order back to us. You will need to pay for the return shipping and we suggest insuring the products for their retail value. Hat Club is not responsible for returned product in transit. We will not refund shipping for these orders since the order was already shipped.

If you are unsure about your purchase, please do not wear the item(s). We will gladly issue a refund or exchange within 30 days of your purchase date, or from when your order was delivered, whichever is longer. All items must be unworn, unwashed, and in new condition. Reminder there is a $6.99 return shipping fee, withdrawn from your return amount. Please see our Return Policy page for more details. Click here to create return label-->https://hatclub.loopreturns.com/#/

We work with some of the best security measures available on the Internet. We want you to feel comfortable that personal information such as your name, address and credit card number will be kept safe throughout your entire shopping experience.

For added safety we do not store credit card information on our web server after your order has been processed. Even after you register with our site, you have to enter your credit card information each time you make a purchase. This significantly reduces the chances of Internet credit card fraud. We use Authorize.net's secure site as our credit card processor. Please visit www.Authorize.net for more information on their high measures of internet security.

Our site is designed to only accept orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer. This means you'll be unable to place an order through an unsecured connection.

We also use McAfee Secure to test our website daily to protect us from identity theft, phishing, viruses, and spyware. Check out our rating for yourself at McAfee.

Our relationship with our customers is very important. HatClub.com is committed to providing our customers with a secure web site to shop and will only collect the personal information that is necessary to process your order. Our customers should feel assured that access to this information will be limited to the appropriate employees and will never be sold or given to any other company. Please read the following information to learn more about how and why we collect information and how the information is safeguarded. If you have any questions concerning our privacy policy, please contact us.

What information does HatClub.com need when a customer places an order? When a customer places an order over our web site, we will ask for your payment method preference, credit card account number, expiration date, and card security code (if applicable), name as it appears on your credit card, "bill to" address, shipping address, daytime phone number, and e-mail address. You will have the option of saving this information for future purchases. The information is stored in the form of a "cookie" in your computer. Cookies are text files that are stored on your computer. Your browser should give you the option to refuse cookies. You cannot make purchases on HatClub.com without your cookies enabled.

Our customers should feel confident that the above personal information is transmitted over secure servers. This information is necessary to properly process your order. Our systems limit access to this information only to employees who may need it to process your order. To complete a credit card transaction, the pertinent credit card information is securely forwarded to our credit card processor for authorization. HatClub.com guarantees that our customers will only pay for those items, which they have actually authorized.

HatClub.com collaborates with government agencies and other companies to prevent fraud. In the collaboration process, we may share information with these agencies and companies assisting us in the fraud prevention and investigation, as permitted and required by law. In no way is this information used for marketing purposes. This information is strictly used to prevent and assist fraud investigations.

Unfortunately, we do not offer embroidery services at this time and are unable to create custom designed logo hats. We only supply licensed, branded, or blank style headwear.

Unfortunately we do not offer team or bulk orders. We also do not offer embroidery services at this time and are unable to create custom designed logoed hats. We only supply in-stock licensed, branded, or blank style headwear.