MADE TO ORDER FAQs

You will be charged at the time you checkout and your order was successfully placed.

Yes, you have the option to use Sezzle or ShopPay Installments at checkout.  

Changes to size or style cannot be made. If you wish to cancel your pre-order, please email customerservice@hatclub.com for further assistance.

Changes to address details can only be made if your order is not fulfilled and shipped. Please email customerservice@hatclub.com for further assistance.

Pre-orders can be viewed inside 'Order History' on your account dashboard online. To access your account, please click below.
https://www.hatclub.com/account/login

No, you can't cancel your order and get a refund. 

Cookie Martini Collection - Shipping Early August 2024

No, we do not offer returns on Made to Order hats

Our special edition themed pins are only for people who order the hat as a pre-order. It's an extra thank you for being so patient. If your order was a pre-order and your package didn't come with one please email the customer service team who can send you one. 

We will keep you updated at key production stages:
1. Your order has been placed with New Era production.
2. Your order is half way through production.
3. Your order has been shipped from New Era production and is being picked and packed by our HC warehouse team.
4. Your order is now shipped from the HC warehouse and is en route to you.

Despite its simplicity of design and relatively unchanged silhouette, a surprising amount of work goes into the crafting of each hat. It's a meticulous 22-step journey that a single 59FIFTY hat must go through from raw material to finished product. Click the video below to watch the making of the perfect hat!